Collection: FAQ
🫧 Why should I order from Ulyra?
✔️ EU-Based Convenience: Our shop is based in Greece, so customers in Greece and the European Union can avoid expensive import taxes that are usually charged for orders from non-EU countries like South Korea.
✔️ Official Products: All our items are official, and we pay close attention to their condition to ensure you receive them in perfect quality.
✔️ Fast & Reliable Service: Our customer service is prompt, friendly, and here to help with any questions or issues.
✔️ Fan-Friendly Personal Touch: We love K-pop and K-beauty just like you, and we’re always happy to help with requests or group orders (GOMs). Got a favorite item? We can source it for you!
✔️ Multilingual Support: We can assist you in Greek, English, German, French, and Japanese.
🫧What do these product badges mean?
💚 IN STOCK → Available now!
✦ Ships same or next business day
💜 PRE-ORDER → Not yet released in South Korea.
✦ Ships after official release and arrival to us
💛 7–10 Day Delivery → From our Korean warehouse.
✦ About 8 business days to arrive + packed & shipped
💌We’re a small K-pop shop with a big 💗. Thank you for your support and patience! Ordering back-order items and sharing your suggestions helps us grow our stock and bring more goodies your way.
🫧What are the shipping costs ?
📦 Shipping Cost
Greece, Cyprus, and Bulgaria: Free shipping for orders exclusively via BOX NOW.
If you prefer another courier, please contact us beforehand.
Europe:
Shipping is weight-based. Rates are divided into three categories:
- Lightweight items (photocards, face masks, etc.): €7
- Medium items (eyeshadow palettes, foundation cushions, etc.): €10
- Large items (albums, season’s greetings, etc.): €15
🆓🚚 Free shipping for orders over €100.
Rest of the World:
Shipping is weight-based. Rates are divided into three categories:
- Lightweight items (photocards, face masks, etc.): €7
- Medium items (eyeshadow palettes, foundation cushions, etc.): €14
- Large items (albums, season’s greetings, etc.): €25
🆓🚚 Free shipping for orders over €130.
Important: All shipping fees are calculated at checkout based on the items in your cart.
🫧My order contains both in-stock and Pre-Order items. When will they ship?
Your order will be shipped once all items are in stock at our warehouse. If you’d like to receive the available items right away, you’ll need to place two separate orders.
🫧 Are your products official? Where do they come from?
All items on our website are official and imported directly from South Korea.
🫧Are my purchases reflected on the Hanteo and Gaon charts?
Absolutely! We source everything from trusted Hanteo Family suppliers in South Korea, which means your album purchases will be reflected on both the Hanteo and Gaon/Circle charts.
🫧What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, Klarna and PayPal.
🫧Can I cancel my order. Can I get a refund?
You can cancel your order within 1 day after placing it. Please email us at info@ulyrastore.com or fill out the contact form as soon as possible with your name and order number. If your item has already been shipped, we will not be able to cancel it.
🫧The items I received are incomplete/damaged. Can I get a refund?
We highly recommend recording an unboxing video as soon as you receive your order. This helps us verify the condition of the items and assist you if you need to request a refund. Please note that we may not accept claims for damaged or missing items without an unedited video provided.
🫧Can I track my order?
Yes. You will receive a tracking number after we ship out your order.
🫧 My order hasn’t arrived. What should I do?
Shipping times can vary due to things like holidays, customs checks, or courier delays. Each order comes with a tracking number so you can follow your shipment. If there’s any issue, we recommend contacting the courier directly.
Got questions? Feel free to reach out via our contact form, and we’ll be happy to help!
🫧How long will I have to wait before receiving my order?
Delivery times vary depending on your country of residence, and we avoid giving estimates due to delays and unforeseen events that do not depend on us. Rougly 1-2 days for Greece, and 6-15 days for EU countries. For the rest of the world it can take around 15-20 days.
🫧Do you ship worldwide?
Yes!
🫧I have more questions! Can I contact you?
Feel free to contact us through the contact form.