Collection: FAQ
🪽 About Ulyra
🫧 Why should I order from Ulyra?
✔️ Official Products: All our items are official, and we pay close attention to their condition to ensure you receive them in perfect quality.
✔️ No Customs Fees for EU Orders – Shop stress-free with no surprise import fees or customs charges within the European Union.
✔️ Tracked Shipping on Every Order – Every package includes tracked shipping, so you can follow your order from dispatch to delivery.
✔️ Fast & Reliable Service: Our customer service is prompt, friendly, and here to help with any questions or issues.
✔️ Fast Shipping – Even for Pre-Orders: We work closely with our Korean suppliers to dispatch orders quickly, including pre-order items once they are released.
✔️ Fan-Friendly Personal Touch: We love K-pop and K-beauty just like you, and we’re always happy to help with requests or group orders (GOMs). Got a favorite item? We can source it for you!
✔️ Multilingual Support: We can assist you in Greek, English, German, French, and Japanese.
🛒 Orders
🫧 Are your products official? Where do they come from?
All items on our website are official and imported directly from South Korea.
🫧 Are my purchases reflected on the Hanteo and Gaon charts?
Absolutely! We source everything from trusted Hanteo Family suppliers in South Korea, so your album purchases will be reflected on both the Hanteo and Gaon/Circle charts.
🫧 Do you offer any discounts or coupons?
If you’d like to shop for less, sign up for our loyalty program! Members can earn rewards and enjoy exclusive discounts.
🫧 My order contains both in-stock and pre-order items. When will they ship?
Your order will be shipped once all items are in stock at our warehouse. If you'd like to receive available items earlier, please place two separate orders.
📦 Shipping
🫧 What is the dispatch time?
🗓️ Dispatch Times
- Pre-Order Items: Dispatched 3–4 weeks after the official release date in South Korea.
- Backorder Items: Dispatched 1–2 weeks after your order is placed.
- In-Stock Items: Dispatched within 2 business days after your order is placed.
🫧 What are the shipping costs?
🚚 Shipping Rates
- 🇬🇷 Greece: Tracked Shipping with BOX NOW — €3.00 (Free shipping on orders €50+)
- 🇧🇬 Bulgaria: Tracked Shipping with BOX NOW — €8.00 (Free shipping on orders €65+)
- 🇨🇾 Cyprus: Tracked Shipping with BOX NOW — €8.00 (Free shipping on orders €65+)
- 🇪🇺 European Union: Tracked Shipping — €20.00 (Free shipping on orders €100+)
- 🌍 Worldwide: Tracked Shipping — €25.00 (Free shipping on orders €150+)
🫧 Do you ship worldwide?
Yes! We ship worldwide.
🫧 Can I track my order?
Yes. You will receive a tracking number once your order has been shipped.
🫧 My order hasn’t arrived. What should I do?
Shipping delays can occur due to holidays, customs inspections, or courier issues. Please use your tracking number to follow your shipment. If there is a problem, feel free to contact us.
🌍 Customs & Taxes
🫧 Do I need to pay customs?
- 🇪🇺 European Union: No! Orders shipped within the EU are not subject to customs fees or import duties.
- 🌍 International Orders: Customs duties, import taxes, or handling fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in your order total.
🔄 Cancellations & Refunds
🫧 Can I cancel my order or get a refund?
You can cancel your order within 24 hours of placing it. Please email us at info@ulyrastore.com or contact us through the contact form with your name and order number.
If your order has already been shipped, we will not be able to cancel it.
🫧 My items arrived incomplete or damaged. Can I get a refund?
We highly recommend recording an unboxing video when opening your package. This helps us verify the condition of the items if a claim is necessary.
Please note that we may not accept claims for missing or damaged items without an unedited unboxing video.
📩 Contact
🫧 I have more questions! Can I contact you?
Of course! Feel free to reach out through our contact form, and we’ll be happy to help.
