📦 Shipping

🫧 What is the dispatch time?

🗓️ Dispatch Times

• Pre-Order Items: Dispatched 3–4 weeks after the official release date in South Korea.
• Backorder Items: Dispatched 1–2 weeks after your order is placed.
• In-Stock Items: Dispatched within 2 business days after your order is placed.

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🫧 What are the shipping costs?

🚚 Shipping Rates

• 🇬🇷 Greece: Tracked Shipping with BOX NOW — €3.00 (Free shipping on orders €50+)
• 🇧🇬 Bulgaria: Tracked Shipping with BOX NOW — €8.00 (Free shipping on orders €65+)
• 🇨🇾 Cyprus: Tracked Shipping with BOX NOW — €8.00 (Free shipping on orders €65+)
• 🇪🇺 European Union: Tracked Shipping — €20.00 (Free shipping on orders €100+)
• 🌍 Worldwide: Tracked Shipping — €25.00 (Free shipping on orders €150+)

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🫧 Do you ship worldwide?

Yes! We ship worldwide.

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🫧 Can I track my order?

Yes. You will receive a tracking number once your order has been shipped.

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🫧 My order hasn’t arrived. What should I do?

Shipping delays can occur due to holidays, customs inspections, or courier issues. Please use your tracking number to follow your shipment. If there is a problem, feel free to contact us.

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🌍 Customs & Taxes

🫧 Do I need to pay customs?

• 🇪🇺 European Union: No! Orders shipped within the EU are not subject to customs fees or import duties.
• 🌍 International Orders: Customs duties, import taxes, or handling fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in your order total.

 

Disclaimer

All orders are checked for quality before being shipped out. Ulyra is not responsible for any lost or damages that occur during the shipping. Once your package has been shipped all delivery responsibilities will be handled by the courier.

For any issues with your order please email: info@ulyrastore.com with your name and order number.